Privacy Policy

Last updated: 1 January 2026 · Effective: 1 January 2026

Applies to: braskelo.eu · braskelo.eu

1. Who We Are

braskelo.eu ("we", "us", "our") is the data controller responsible for your personal data collected through this website. We sell dietary supplements, including Force Plus (SKU: MX-MP-7341), and operate within Bulgaria and the European Union.

Business Name: braskelo.eu
Country of Operation: Bulgaria, European Union
Contact Email: [email protected]
Contact Phone: +359 87 342 6159

2. Data We Collect

When you interact with our website or place an order, we may collect the following categories of personal data:

2.1 Information You Provide Directly

• Full name (first and last name)
• Phone number (including country prefix)
• Email address (optional)
• Delivery address (street, city, postcode)
• Order details (product, quantity, payment method preference)
• Messages or enquiries submitted via contact forms

2.2 Technical & Usage Data

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring URL (how you arrived on our site)
• Cookie identifiers (see Section 9)

3. How We Use Your Data

We process your personal data for the following purposes:

• Order fulfilment: To confirm, process and deliver your order of Force Plus.
• Customer communications: To contact you by phone or email to confirm order details, provide tracking information and respond to enquiries.
• Legal compliance: To fulfil our obligations under Bulgarian commercial law, consumer protection regulations and EU GDPR.
• Service improvement: To analyse how our website is used in order to improve the user experience.
• Fraud prevention: To protect our business and customers from fraudulent orders.

4. Legal Basis for Processing

Under the General Data Protection Regulation (EU) 2016/679 (GDPR), we process your personal data on the following legal bases:

• Contractual necessity (Art. 6(1)(b)): Processing is required to fulfil your order and deliver the product you purchased.
• Legal obligation (Art. 6(1)(c)): We are required by Bulgarian tax and commercial law to retain certain records.
• Legitimate interests (Art. 6(1)(f)): We have a legitimate interest in preventing fraud, improving our services and responding to customer enquiries.
• Consent (Art. 6(1)(a)): Where you have provided explicit consent, such as accepting cookies or subscribing to communications.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with the following categories of processors where strictly necessary:

• Courier services: Speedy or Econt — name and delivery address only — for the purpose of delivering your order.
• Payment processors: Secure card payment providers process card transactions. We do not store card details.
• Website analytics: Anonymised or pseudonymised usage data may be processed by analytics tools to help us improve our website.
• Legal authorities: When required by Bulgarian law or court order.

All third-party processors are contractually bound to process your data only as instructed by us and in accordance with GDPR.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Policy:

• Order and transaction data: 5 years — as required by Bulgarian Accountancy Act (Закон за счетоводството).
• Customer communication records: 2 years after the last interaction.
• Website usage data (logs): Up to 12 months.
• Cookie data: As specified in our Cookie Policy.

7. Your Rights Under GDPR

As a data subject residing in the EU or EEA, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): Request deletion of your data where there is no lawful reason to continue processing it.
• Right to restriction: Request that we restrict processing of your data in certain circumstances.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include SSL/TLS encryption, restricted internal access to personal data, and secure server environments. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website uses cookies to enhance your browsing experience. For full details on the cookies we use and how to manage them, please read our Cookie Policy.

10. Supervisory Authority

If you believe your rights under GDPR have been violated, you have the right to lodge a complaint with the Bulgarian personal data supervisory authority:

Commission for Personal Data Protection (CPDP)
Комисия за защита на личните данни (КЗЛД)
Address: 2 Prof. Tsvetan Lazarov Blvd, Sofia 1592, Bulgaria
Website: www.cpdp.bg
Email: [email protected]

11. Contact Us

For any privacy-related questions, data subject requests or concerns, please contact our data protection team:

Email: [email protected]
Phone: +359 87 342 6159
Business Hours: Monday–Friday, 09:00–18:00 EET